Vehicle Rental Agreement

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It is IMPORTANT to be fully aware of the contents of this page, which in tandem with the terms set out on the hire agreement constitute the terms and conditions of hire. Breach of any of these terms, depending on the nature of the breach, may give rise to the loss of your security deposit; a breach of the terms of the vehicle’s insurance leading to a lack of cover for an individual or occurrence; a criminal offence being committed.


Download and print Word Document version:

 Terms and Conditions 

Read our Terms of Agreement Below



Outerhebrides Campervanhire, is the trading name for, Innes Harrison. 14b Benside, Newmarket, Isle of Lewis, Scotland, HS2 ODZ

‘Hirer’ ‘Customer’ ’You’’your’ – The person or persons named and signed on OUTERHEBRIDES CAMPERVANS ‘Motor Rental Agreement’ ‘hire agreement’.

‘Rental Period’ – The hire period referred to on the Rental Agreement or any agreed variation thereof and any additional period during which the vehicle is in the customer’s possession or control.

‘Security Deposit’ – The Vehicle security deposit of £400.00 as detailed below.

‘Driver’ Person signed on Hire agreement and OUTERHEBRIDES CAMPERVANS Terms and Conditions.

‘Motor rental agreement ‘‘Hire agreement’. A Signed ‘Motor rental agreement’ hire agreement will constitute reference to these Terms and Conditions which will take precedence.



Weekly bookings are generally from Saturday to Saturday, unless otherwise agreed in writing. Mini breaks (3 days min) can start on a Monday, Tuesday or Friday.

To make a booking please first make a Booking Enquiry to check availability and to get a firm price for the hire. You can do this by any of the following

a)      E-mail

b)      Phone

When making Booking the hirer Must have proof of ID with 2 utility bills less than 3 months old and also Driving licence details checked online with DVLA and copy of driver’s licence.

At the point of completing a booking, OUTERHEBRIDES CAMPERVANHIRE will take a booking deposit of £200 by card payment over the phone.

This is to secure your booking and will be deducted from total hire charge. Details of confirmation on booking will be forwarded to you for your records. The booking deposit is non-refundable in the event of cancellation.



OUTERHEBRIDES CAMPERVANHIRE requires a security deposit of £400 which will be required to be paid with Debit or credit card prior to driving away. The Security Deposit will be released back to you within 5 working days of the end of your rental period, provided that the vehicle has been returned on time in a clean, complete and undamaged state.

A charge will be made for any vehicle returned late, or in our opinion, in an unsatisfactory condition e.g. an additional charge of £70 will be made for an unclean interior. The amount of security deposit is taken to cover part of the insurance excess on the motorhome insurance policy. There are various companies available through the internet that will offer insurance to cover this security deposit. Such cover is the responsibility of the hirer to arrange.



All drivers must be 25 – 75 years of age and have held a full UK driving license or its international equivalent for a minimum of 2 years.

Any driving convictions, accidents, insurance refusal, endorsements, disabilities or medical conditions must be declared prior to booking. In certain circumstances, insurance may be refused.

Visitors from abroad should obtain a valid International Driving Permit in addition to their domestic one.

All drivers must produce their full domestic driving license plus a recent utility bill with a matching address to that on the license.

On arrival at our premises drivers are also required to sign the Motor Rental Agreement that incorporates the hire agreement and insurance cover.

No one other than the hirer(s) named in the Motor Rental Agreement may drive the vehicle.



The conditions of this Agreement apply to any vehicles, including replacement vehicles, rented from Outerhebrides Campervanhire

The person renting the vehicle (“the Renter”) will rent the vehicle for the rental period shown on the Agreement. Outerhebrides Campervanhire may agree to extend this rental period but the rental period may not normally exceed 14 days.

If Renter does not bring the vehicle back on time he is breaking the conditions in the Agreement. Outerhebrides Campervanhire will allow a grace period of 2 hours from the date and time of delivery, after which Renter shall be charged a full days rental as compensation to Outerhebrides Campervanhire.

Outerhebrides Campervanhire may charge the Renter for every additional day or part-day Renter has the vehicle after he should have returned it to Outerhebrides Campervanhire. Should Outerhebrides Campervanhire have to call the Renter to extend the rental of a vehicle, due to the customer not notifying Outerhebrides Campervanhire of changes to the reservation, then an extension fee of £20 including VAT will be applied.

Outerhebrides Campervanhire will charge Renter at the contracted rate until it gets the vehicle back.

By accepting this Agreement the Renter agrees to rent the vehicle for the rental period shown on the Agreement at the amount set out in the Agreement. Accordingly, the Renter acknowledges that they shall be charged the full rental amount shown in the Agreement regardless of whether the Renter chooses to return the vehicle before the date and time shown in the Agreement.



Please allow at least 1 hour for the handover of the vehicle. We want you to enjoy your holiday to the full – time spent in familiarization with your new “home” will help to ensure that you get the maximum benefit from your hire.

You are advised to check the vehicle thoroughly before leaving our premises.

Customer’s vehicles can be left at our premises although Outerhebrides Campervanhire accepts no responsibility for any damage that might occur.



All vehicles must be returned to Outerhebrides Campervanhire site by 10.00am on the final day of your rental period unless there has been a prior agreement of an alternative time. If the vehicle is returned after 10.00am or the agreed time you will be charged an additional day’s rental (or £50 per hour or part thereof).

Upon return, we will check the vehicle for damage, cleanliness, etc., including the condition of the tyres and windscreen which are not included in the Company’s insurance cover and any damage to which is the hirer’s responsibility. There are no refunds for early return of the vehicle



If you are arriving by plane or ferry we can arrange to pick up and drop off. Please ask for details & costs. Alternately if you are traveling with your own vehicle and wish to leave it at Outerhebrides Campervanhire directions will be given.



In the unlikely event of a breakdown, Outerhebrides Campervanhire will ask you to refer to the motor breakdown cover booklet. Your breakdown cover includes 24 Hour national breakdown roadside rescue with recovery to our depot (full details with the vehicle). You may instruct any repair up to the value of and not exceeding £100. Receipts must be kept for any or all repairs made if you wish to be refunded for their costs. All repairs in excess of £100 must be authorized by Outerhebrides Campervanhire prior to the work being undertaken.

You are responsible for all expenses incurred as a result of offences against the road traffic act. This includes all fines (including parking) incurred during the entire period of hire.


Outerhebrides Campervanhire vehicles are supplied with a full tank of Petrol fuel and must be returned with a full tank of petrol fuel. Miss fuelling will incur the loss of security deposit.



Fuel, oil, windscreen wipers and tyres (and any damage to them) are your responsibility and you must check and maintain the pressures, condition and levels. Any damage to these items (including punctures) will be rectified at your cost.



You may park your car free of charge at your own risk at Outerhebrides Campervanhire premises for the hire period.

14. PETS


Outerhebrides Campervanhire operates a no pet’s policy in all our campervans.



The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Right To Cancel

As a consumer, you have the right to cancel a distance contract or one agreed off the businesses premises including in your home, at any time within 14 days without giving any reason, unless the goods or services are excluded under s6 & 7 of the Act.

The cancellation period will automatically expire 14 days from the date of the order.

To exercise the right to cancel you must inform us in writing of your decision to cancel this contract.

To meet the cancellation deadline you must ensure your communication of your evocation of your right to cancel before the deadline expires.

Effects of Cancellation

If you cancel the contract we will reimburse all payments received from you including any deposit paid within 14 days of being informed of the decision to cancel the contract. We will make the reimbursement using the same means of payment as you used for the initial transaction unless otherwise agreed.


Balance of hire payment will be non-returnable if cancellation notice is less than 2 weeks from hire date agreement.



Outerhebrides Campervanhire operates a strictly no smoking policy within all hired vehicles. Failure to comply, or any damage caused by smoking will result in the loss of the security deposit to the value of all repairs/cleaning required or a minimum of £500.



An inventory is supplied with your hire. Any loss or damage to items as listed upon the inventory will be charged at replacement cost on a like for like basis. + A fee of £10 per Item to cover Costs.



Outerhebrides Campervanhire Vehicles are delivered for Hire in excellent condition it is the responsibility of the Hirer to return the vehicle cleaned inside. Exterior cleaning will be carried out by OUTERHEBRIDES CAMPERVANHIRE.

If the Vehicle is returned soiled and needs cleaning inside a charge of £100 will be applied.



All prices include insurance, full breakdown cover, unlimited miles, cooking utensils and crockery, bedding, towels, gas, full tank of petrol at pickup.

Discounts are available for periods of hire over 21 days


The Renter’s Responsibilities

The Renter: undertakes

  1. to give timely notice of any defects in the vehicle not spotted by Outerhebrides Campervanhire at the time of it’s delivery to the Renter. In the absence of such notice, it shall be deemed that the Renter received the vehicle in perfect working order.
  2. to return the vehicle to Outerhebrides Campervanhire in the same condition in which he or she received it, save for the normal wear and tear in relation to distance travelled, including (but not limited to) tyres, fittings, documents and complete equipment outfit.
  3. To look after the vehicle and keys. Renter must always lock the vehicle when he is not using it, and he will incur a charge (which Outerhebrides Campervanhire will set from time to time) for lost keys.
  4. To use any security device fitted to or supplied with the vehicle.
  5. To make sure that he uses the correct fuel.
  6. To be responsible for any damage to the roof or upper part of the vehicle caused by hitting low objects, such as bridges or branches. This applies irrespective of whether or not Renter has opted for collision damage waiver in accordance with Clause 7.
  7. not sell to rent or dispose of the vehicle or any of its parts. Renter must not give anyone any legal rights over the vehicle.
  8. To not permit or let anyone work on the vehicle without Outerhebrides Campervanhire’s written permission.
  9. To let Outerhebrides Campervanhire know as soon as he becomes aware of any defect(s) in the vehicle.
  10. To be liable for damage, theft and parking violations shall extend to the earlier of midday of the first working day following the requested collection time or the time of re-inspection by a member of staff.
  11. To pay for any damage to the vehicle includes glass and tyre damage, water and flood damage and/or any cleaning or valeting


Outerhebrides Campervanhire undertakes that the vehicle is roadworthy and suitable for renting at the start of the rental period. Outerhebrides Campervanhire will identify and agree any existing damage with Renter on the Rental Vehicle Condition Report.

Outerhebrides Campervanhire is NOT responsible for losses suffered by Renter as a result of Outerhebrides Campervanhire’ breach of the Agreement. Outerhebrides Campervanhire is not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by Outerhebrides Campervanhire and Renter (such as loss of profits or loss of opportunity)



Outerhebrides Campervanhire is NOT responsible for loss or damage to property left in the vehicle if the loss or damage results from Outerhebrides Campervanhire’s negligence.


Conditions for using the vehicle

The vehicle must only be driven by the person(s) named in the Agreement, or by anyone Outerhebrides Campervanhire authorises in writing. Anyone driving the vehicle must have held a full current driving licence for at least one year.

Renter or any authorised driver must not:

  1. Use the vehicle for hire or reward.
  2. Use the vehicle for any illegal purpose.
  3. Use the vehicle off-road, or for racing, pacemaking, testing the vehicle’s reliability and speed or teaching someone to drive.
  4. Use the vehicle under the influence of alcohol or drugs.
  5. Carry a number of passengers and/or baggage which would cause the vehicle to be overloaded; or in the case of a commercial vehicle a carrier payload which exceeds the maximum payload and individual axle plated weights or for a purpose which requires an Operator’s Licence where Renter does not have one.
  6. Drive the vehicle outside the United Kingdom unless Outerhebrides Campervanhire has given Renter written permission.


Renter will pay the following charges:

a.) The rental charge, any applicable city supplement, the standard daily contribution to the road fund licence and any other optional charges at the rates shown on the Agreement.B) Any charge for loss or damage resulting from non-compliance with any Clause including, where applicable, an administration charge to reflect

b.) Any charge for loss or damage resulting from non-compliance with any Clause including, where applicable, an administration charge to reflect Outerhebrides Campervanhire’ reasonable administration costs which arise when Outerhebrides Campervanhire deals with these matters.

c.) A refuelling service charge if Renter has used, and not replaced, the same amount of fuel as Outerhebrides Campervanhire supplied originally. Provided that, where Renter has driven 75 miles or less there will be a flat fuel fee of £20 plus VAT (regardless of whether the fuel gauge shows the fuel tank as full) unless Renter can prove the vehicle has been refuelled by providing a refuelling receipt from a petrol station.

d.) Interest which Outerhebrides Campervanhire will add every day to any amount Renter does not pay Outerhebrides Campervanhire on time, at the rate of 8% a year above the base lending rate

e.) On demand, Outerhebrides Campervanhire’ costs, including reasonable legal fees where permitted by law, incurred in collecting payments due from Renter under the Agreement.

f.) Value added tax and all other taxes and levies on any of the charges listed above, as appropriate.

g.) Renter is responsible for all charges, even if he has asked someone else to be responsible for them. If it is Renter’s intention to pay by credit card or charge card then Renter’s signature on the Agreement shall constitute authority for Outerhebrides Campervanhire to compute and debit the final total charges against Renter’s account with its specified card-issuing organisation, including charges due as a result of theft of, or damage to the vehicle and any fines and court costs for parking and traffic offences as described in Clause 6 (d). ,. Outerhebrides Campervanhire will endeavour to make all charges at the close of each rental. However, Renter remains responsible for (and Outerhebrides Campervanhire reserves the right to make) any charges following the close of the rental should this not be possible.

h.) Where Renter elects to add additional drivers to their rental the Renter acknowledges and agrees that they shall remain liable for any costs incurred by such additional drivers. Provided that, Outerhebrides Campervanhire shall use it’s reasonable endeavours to ensure that fines, claims and court costs for parking, traffic or other offences (including any costs which arise if the vehicle is clamped) are directed to the additional driver where possible.


Risk protection

The rental charges under the Agreement include motor insurance. However, in the event of any accident, loss or damage, you will be liable to pay the first £500

The insurance excludes claims for loss or damage to personal possessions. In this respect, you are advised to take out additional personal holiday / travel insurance for the duration of the hire period.

We particularly draw your attention to the following:

a.) The requirement of the hirer to verify their identity with 2 utility bills no more than 3 months oldExcludes drivers under 25 or over 79

b.)Excludes drivers under 25 or over 79

c.) Excludes Drivers and/or with less than 2 years full UK or EU licence experience. A copy driving

d.) A copy driving licence is taken and kept.

e.) A DVLA Licence check is completed and copy retained.A copy of 2 proofs of address

f.) A copy of 2 proofs of address are taken (Utility bills) and kept.

g.)Excesses for Accidental Damage / Fire / Theft / Windscreen, are all liable by Hirer.

h.) There will be a ‘Motor Rental agreement’ ’Hire agreement’ in force between Hirer and Outerhebrides CampervanHire.

i.) The Campervan Keys will be returned face to face at Outer Hebrides Campervan Hire Address.

j.) A Joint vehicle inspection will be carried out at time of pick up and at return with Hirer and Outerhebrides Campervanhire.

k.) A clear and traceable deposit is taken from Hirers.

l.) A DVLA Licence check will be completed and a Copy kept by Outerhebrides Campervanhire. A copy of photo ID will be taken and Kept by

m.) A copy of photo ID will be taken and Kept by Outerhebrides Campervanhire.

n.) A copy of 2 proofs of address are taken and kept by Outerhebrides Campervanhire.

o.) Persons involved in more than one accident during last 3 years may not hire from Outerhebrides Campervans.

Additional drivers will incur additional premium costs (please request details if you wish to have additional drivers).



Outerhebrides Campervanhire will maintain the personal information on the Agreement as part of Outerhebrides Campervanhire’ records to assist it to maintain and improve its administration and management of its car rental business


Ending the Agreement

A.) If Renter is a consumer Outerhebrides Campervanhire will end this Agreement straight away if it finds out that Renter’s goods have been taken away from him to pay off his debts, or if a receiving order has been made against him. Outerhebrides Campervanhire will also end this Agreement if Renter does not meet any of the conditions of the Agreement.

B.) If Renter is a company, Outerhebrides Campervanhire will end the Agreement straight away if: Renter goes into liquidation; Renter calls a meeting of creditors; Outerhebrides Campervanhire finds out that Renter’s goods have been taken away from it until it pays off its debts; or Renter does not meet any of the conditions of this Agreement.

C.) If Outerhebrides Campervanhire ends the Agreement it will not affect Outerhebrides Campervanhire’ right to receive any money it is owed under the conditions of the Agreement. Outerhebrides Campervanhire can also claim extra reasonable costs from Renter if Renter does not meet any of the conditions of the Agreement. In the event of material breach by Renter, Outerhebrides Campervanhire can repossess the vehicle and charge Renter any reasonable costs of repossession.


Governing law

The Agreement is governed by the laws of Scotland, England, Wales. Any dispute may be submitted to the non-exclusive jurisdiction of the English courts. If any provision of this Agreement is or becomes invalid or unenforceable the remaining provisions shall not be affected.